Any website on
our shared servers that uses a high amount
of server resources (CPU, memory usage,
and network resources) will be given an
option to upgrade their account to a
dedicated server or VPS plan. The abuse and
misuse of shared system resources is a very
serious problem. Accounts on a shared server
must share resources with other users,
therefore we must limit how much of the CPU
and memory that can be used by any one
account to protect everyone on the same
server.
To be fair to everyone on a shared server,
we are not allowed one or two clients to
utilize all of the system resources on a
shared machine and have all other clients
suffering just because of it. Excessive CPU
& memory usage by one or more clients causes
extreme slow in all areas: such as MySQL,
Email, HTTP, FTP and more. If the CPU &
memory usage by a few clients gets out of
hand, all sites hosted on the machine will
return errors and not be accessible in any
way.
ALLOWABLE AVERAGE SERVER RESOURCE LIMITS
Account may not exceed 65,000 Inodes
Memory usage
may not exceed 15% per
domain/file/application
CPU usage may not exceed 20% per
domain/file/application
Apache connections may not exceed 25
connections
20 MySQL maximum user connections allowed
500 emails per hour, per domain
There are special exceptions to these rules
to be determined at the time when we
discover abuse. There are different
combinations of usage that can create
problems and other special cases. At any
given time a server is unstable and an
account is found to be the cause, we reserve
the right to suspend the account to keep the
server online and operating normally. If the
usage is an increasing trend, we recommend
the user invest in either a dedicated server
or VPS so as to allows the website growing
at a normal rate without restriction.
ACCOUNT SUSPENSIONS
In the
event your website has been suspended for
resource abuse (abuse that cannot be
resolved by removing/changing a script,
etc.) and you do not wish to upgrade to a
dedicated server to accommodate your site
needs, we will only have to terminate your
account without prior notice. This is to ensure the CPU
intensive site slows down in traffic to
avoid further damage and problems. Any questions about our
abuse policy may be answered by opening a
ticket with our abuse division. You may
visit the our customer support helpdesk by
clicking the link
here. |